cant view pictures and videos on my android phone (solved)

Discussion in 'Main Forum' started by edna, Feb 4, 2018.

  1. edna

    edna New Member

    Hello guys, I have been having this issue for the past two days and I have tried all I can to no avail. I can't see any of my videos or pictures its all gone my gallery is empty and I didn't delete anything from it I have tried rebooting it severally ,downloaded some rescaning media applications but it still won't work. Some help will be appreciated
     
    Last edited by a moderator: Feb 4, 2018
  2. Dani

    Dani Administrator Staff Member

    Hi you said you downloaded some apps to help you rescan your media and the pictures / videos still wont appear right so what apps did you try?
     
  3. edna

    edna New Member

    Yes I downloaded media.Re.scan and after running the application, nothing happened.
     
  4. Dani

    Dani Administrator Staff Member

    ok lets try to manually force the device to do a rescan;
    open settings => applications =>application manager => All => look for media storage => clear the cache, clear the data and then force stop the application => reboot your device.
    I believe this force your gallery items to be re- scaned and reloaded.
    goodluck.
     
  5. edna

    edna New Member

    Thanks I did all you said but the issue is still the same :mad:
     
  6. Dani

    Dani Administrator Staff Member

    Am suprised that didnt work. what sort of android phone do you use?
     
  7. edna

    edna New Member

    A gionee m6 mirror
     
  8. Dani

    Dani Administrator Staff Member

    apart from the pictures and videos can you view every other application?
     
  9. edna

    edna New Member

    I just noticed that my call log is empty and so is my SMS , this line is actually my second one so I didn't notice this earlier I was so concerned with the pictures/ videos that I didn't notice the others.
     
  10. Dani

    Dani Administrator Staff Member

    if you have watsapp installed on your device then open any of the pics there lets see.
     
  11. edna

    edna New Member

    I got error message cannot view pictures in guest mode.
     
  12. Dani

    Dani Administrator Staff Member

    I thought as much you are on guest mode and alot of functions are disabled in this mode to protect the owners privacy.

    solution: open settings => security => uncheck the guest mode option.
     
  13. edna

    edna New Member

    Wow!!! Thanks my man that was awesome all applications are working now. Thanks
     
  14. Dani

    Dani Administrator Staff Member

    :) glad it worked.
     

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